shipping your order
Prices on this website do not include shipping or any applicable international customs charges. All prices are charged in Australian Dollars (AUD). We will provide you with a shipping confirmation email with your tracking details once your order has been shipped.
All delivery times noted below are provided as estimates only. We are not responsible for any delays caused or incurred by delivery services or international customs clearance processes. As an Australian bridal gown store, we understand that the delays of shipping can be worrisome but we will do our best to avoid any and all delays where possible.
Shipping in AustralIa
Orders within Australia are sent by Australia Post, delivery is estimated within 7 - 10 business days. Delivery to remote areas in Australia may take longer. Please take into consideration weekends, public holidays, and transit delays due to unforeseen circumstances.
A shipping confirmation with your tracking details will be sent when your order has been shipped. Orders will require a signature on delivery, in the event that your order has not arrived within 14 business days please email firstname.lastname@example.org to follow up.
International orders will be shipped via DHL express, these orders should arrive within 14 - 21 days. A shipping confirmation will be sent with your tracking details once your order has been shipped. Orders will require a signature on delivery, in the event that your order has not arrived within 30 business days since your shipping confirmation, please email email@example.com
At the present time, we are only shipping to NZ, UK, and USA.
CUSTOMS, TAXES, AND IMPORT CHARGES
We are required to by law declare the full amount of the invoice and complete contents of the parcel on customs declarations forms and the invoice for the order.
In the event that your country requires import tax to be paid DHL or your country's customs office will contact you and advise you of any required payment. Until the import tax has been paid your order may be held in customs until it is.
Olivia Waters Couture is not responsible for the payment of customs tax. Returns are not accepted due to high import taxes being be charged. We recommend that you contact your local customs office for further information prior to placing your order to find out what customs taxes and duties may be payable on your order. Unfortunately, we are not able to provide estimates or advice as to what import tax may be payable in your country.